Terms of Service

Welcome to Botanical Saviour.

These Terms of Service govern your use of our website and your purchase of products from Botanical Saviour. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

1. About Botanical Saviour

Throughout these Terms, the words "we," "us," and "our" refer to Botanical Saviour.

We operate this website and provide customers with access to our botanical hair and scalp-care products, accessories, information and related services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the operation, security or functionality of our website.

We reserve the right to refuse service where reasonably necessary and permitted by law.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, pricing and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on lighting, photography, packaging updates and the display settings of your device.

Because Botanical Saviour products may contain naturally derived and botanical ingredients, minor variations in colour, aroma, texture or appearance may occur between batches.

Such natural variations do not necessarily indicate that a product is defective.

We reserve the right to update product formulations, packaging, descriptions and other product information where appropriate.

4. Hair & Scalp-Care Information

Information provided on the Botanical Saviour website is intended for general cosmetic, educational and informational purposes only.

Our products are designed to support your hair and scalp care routine. Individual experiences and results may vary depending on factors including hair type, scalp condition, routine, frequency of use and other individual circumstances.

References to stronger, thicker, fuller or healthier looking hair describe cosmetic appearance and hair care benefits and should not be interpreted as a guarantee of individual hair growth results.

Nothing on our website should be considered medical advice, diagnosis or treatment.

If you have concerns regarding significant hair loss, a scalp condition, allergies or another health concern, you should seek advice from an appropriately qualified healthcare professional.

5. Ingredients, Allergies & Sensitivities

Botanical Saviour products may contain botanical oils, plant extracts, essential oils and other cosmetic ingredients.

Customers are responsible for reviewing the complete ingredient information provided before using a product, particularly where they have known allergies or sensitivities.

We recommend following the product directions and performing a patch test where appropriate before broader use.

Discontinue use if irritation or discomfort occurs.

Individual sensitivities and results may vary.

6. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred and applicable law permits correction.

Shipping charges, taxes and other applicable fees will be displayed during checkout where relevant.

7. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable
• Incorrect pricing or product information has been displayed
• We suspect fraudulent or unauthorised activity
• Payment cannot be successfully processed
• An order breaches purchase limitations
• Shipping information is incomplete or invalid

If we cancel an order after payment has been received, we will provide an appropriate refund to the original payment method.

8. Payment

You agree to provide current, complete and accurate billing and payment information when making a purchase.

Available payment methods will be displayed during checkout.

Payment processing may be provided by Shopify and/or third-party payment providers. Your use of those payment services may also be subject to their respective terms and privacy practices.

9. Shipping & Delivery

Shipping options, estimated delivery timeframes and applicable charges will be displayed on our website or during checkout where available.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including postal or courier delays, severe weather, customs processing and peak shopping periods.

Customers are responsible for providing complete and accurate delivery information.

Please contact us promptly if you notice an error in your delivery address. Once an order has been dispatched, we may not be able to redirect or recover it.

Additional information is available in our Shipping Policy.

10. Returns & Refunds

Returns, refunds, damaged products and order issues are handled in accordance with our Refund & Returns Policy.

Nothing in these Terms or our Refund & Returns Policy excludes or limits consumer rights that cannot legally be excluded or limited.

11. Promotions & Discount Codes

From time to time, Botanical Saviour may offer promotional codes, bundles, gifts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash
• Only one promotional code may be used per order
• Promotions may have expiry dates or eligibility requirements
• Promotions may exclude certain products, bundles or collections
• Promotional offers cannot generally be applied retrospectively to completed orders

We reserve the right to modify or withdraw promotions where reasonably necessary.

12. Intellectual Property

All content appearing on the Botanical Saviour website, including our brand name, logos, product names, product photography, graphics, packaging designs, written content, website design and other original material, is owned by or licensed to Botanical Saviour unless otherwise stated.

You may not reproduce, distribute, modify, commercially exploit or use our intellectual property without prior written permission, except where permitted by law.

13. Reviews & User Content

If you submit a review, testimonial, photograph, comment or other content to Botanical Saviour, you confirm that the content is truthful, relates to your genuine experience and does not infringe the rights of another person.

We may display customer reviews and other submitted content on our website or marketing channels where we have the appropriate permission to do so.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, inappropriate or unrelated to our products or services.

14. Third-Party Services & Links

Our website may contain links to or integrations with third-party services, including payment providers, social media platforms, delivery services and other external websites.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites or services.

Your use of third-party services may be governed by their own terms and policies.

15. Prohibited Uses

You must not use our website:

• For unlawful or fraudulent purposes
• To infringe intellectual property rights
• To transmit malicious software or harmful code
• To attempt to gain unauthorised access to our systems
• To collect or misuse another person's personal information
• To interfere with the security or operation of the website
• To submit deliberately false or misleading information

We may restrict access to our website where these Terms are materially breached.

16. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, Botanical Saviour does not guarantee that access to our website will always be uninterrupted, error-free or completely secure.

Individual experiences with cosmetic products vary, and we do not guarantee specific hair-growth or cosmetic results.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot legally be excluded under applicable consumer law.

Where liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information may need to be collected and processed to provide our services, fulfil orders, process payments and communicate with you.

18. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, products, website, legal obligations or services.

The latest version will be published on this page with an updated revision date.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, without limiting any mandatory consumer protections that apply to you.

20. Contact Us

If you have questions about these Terms of Service, please contact:

Botanical Saviour
Email: botanicalsaviour@gmail.com
Location: New South Wales, Australia

BOTANICAL SAVIOUR
Rooted in care. Made for your crown.