Shipping Policy

At Botanical Saviour, every order is prepared with care. We want your products to arrive safely and efficiently so you can begin your Botanical Saviour ritual as soon as possible.

Please review the information below regarding order processing, shipping, delivery and order issues.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, promotions, sales and peak shopping periods, processing times may be slightly longer. We appreciate your patience while we carefully prepare your order.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.

Australian Shipping

We currently ship throughout Australia.

Estimated delivery times after dispatch are:

Standard Shipping: 2 to 6 business days
Express Shipping: 1 to 3 business days

These timeframes are estimates only and may vary depending on your location, courier or postal delays, public holidays and other circumstances outside our reasonable control.

Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

Standard Shipping: $8
Express Shipping: $10

Complimentary standard shipping is available on Australian orders over $100.

Orders below the free-shipping threshold will be charged the applicable shipping rate displayed at checkout.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address or contact details provided when placing your order, where tracking is available.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Incorrect Shipping Addresses

Please carefully check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to update the address before dispatch; however, once an order has been processed or shipped, we cannot guarantee that changes can be made.

Botanical Saviour is not responsible for delivery issues caused by incorrect or incomplete shipping information supplied by the customer, except where required by applicable law.

Additional shipping charges may apply if an order needs to be resent due to an incorrect address.

Delayed Orders

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including severe weather, postal or courier disruptions, high-volume periods and other unexpected events.

If your tracking information has not updated for an extended period or your parcel has exceeded the expected delivery timeframe, please contact us and we will assist where reasonably possible.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location
• Asking other members of your household
• Checking with neighbours where appropriate
• Checking for a safe-drop location or collection notice
• Contacting the delivery carrier using your tracking number

If you are still unable to locate your parcel, please contact us at botanicalsaviour@gmail.com with your order number and tracking information so we can assist you.

Damaged Products

Every Botanical Saviour order is packaged with care. If your order arrives damaged, leaking or otherwise affected during transit, please contact us as soon as possible after delivery.

Please provide:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the external packaging where relevant

We will review the issue and provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable consumer law.

Returned to Sender

If a parcel is returned to Botanical Saviour because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, we will contact you once the parcel has been returned to us.

Additional shipping charges may apply if you would like the order resent, except where the return resulted from an error by Botanical Saviour or where otherwise required by law.

International Shipping

At this time, Botanical Saviour ships within Australia only.

We hope to expand internationally in the future.

Pre-Orders

Where a product is offered for pre order, the estimated dispatch timeframe will be displayed on the relevant product page.

If your order contains both available and pre order products, they may be shipped together once all products become available unless otherwise stated.

Estimated pre order dates may change due to manufacturing, freight or other circumstances outside our reasonable control. If a significant delay occurs, we will provide an update where appropriate.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request; however, we cannot guarantee changes or cancellations once your order has entered processing or has been dispatched.

Contact Us

If you have any questions regarding your order, shipping or delivery, please contact:

Botanical Saviour
Email: botanicalsaviour@gmail.com

Please include your order number when contacting us about an existing order so we can assist you efficiently.

BOTANICAL SAVIOUR
Rooted in care. Made for your crown.