Privacy Policy

At Botanical Saviour, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Botanical Saviour ("we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Botanical Saviour, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment and transaction information
• Account information, if customer accounts are available
• Communications you send to us
• Product reviews or other content you choose to submit
• Marketing preferences
• Device, browser and website usage information
• IP address and similar technical information
• Cookie and analytics information

When you make a purchase, payment information may be processed securely by Shopify and/or our third-party payment providers. We may not directly receive or store your complete payment-card details.

2. How We Collect Information

We may collect personal information when you:

• Visit or browse our website
• Place an order
• Create or use a customer account
• Contact us with a question or request
• Subscribe to our email or SMS marketing
• Participate in a promotion or offer
• Submit a product review
• Interact with our website, advertisements or social media
• Otherwise provide information directly to us

Certain technical information may also be collected automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide order and tracking updates
• Respond to customer enquiries
• Manage returns, refunds and other customer-service requests
• Maintain and improve our website
• Personalise your shopping experience
• Understand how customers use our website
• Detect and prevent fraudulent or unauthorised activity
• Maintain the security of our website and services
• Comply with legal, tax and regulatory requirements
• Send marketing communications where you have consented or where otherwise permitted by law

We only seek to collect and use personal information where reasonably necessary for our business activities and services.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Shopify may process certain personal information when you visit our store, make a purchase or otherwise interact with our website.

Shopify's handling of personal information is also governed by its own applicable privacy practices and policies.

5. Payment Information

Payments made through our website may be processed by Shopify Payments and/or other payment providers made available at checkout.

Payment providers may collect and process information required to complete your transaction, prevent fraud and comply with legal obligations.

We do not generally receive or store your complete credit or debit card number.

6. Shipping & Fulfilment

To fulfil and deliver your order, we may provide necessary information to third parties involved in shipping, fulfilment and delivery.

This may include your:

• Name
• Delivery address
• Email address
• Phone number
• Order information

We only provide information reasonably necessary for these providers to perform their services.

7. Service Providers

We may use trusted third-party providers to help operate Botanical Saviour, including providers for:

• Website hosting and e-commerce
• Payment processing
• Shipping and fulfilment
• Email and SMS communications
• Customer support
• Analytics
• Advertising and marketing
• Fraud prevention
• IT and website services

These providers may process personal information on our behalf or for purposes described in their own privacy policies.

8. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to operate correctly and understand how visitors interact with our store.

These technologies may be used to:

• Remember your preferences
• Maintain your shopping cart
• Support checkout functionality
• Analyse website traffic and performance
• Improve our website and customer experience
• Measure marketing effectiveness
• Provide relevant advertising where permitted

You may be able to manage cookies through your browser settings and, where available, our website's privacy or cookie controls.

Disabling certain cookies may affect the functionality of parts of our website.

9. Marketing Communications

If you choose to subscribe to Botanical Saviour marketing, we may use your contact information to send you information about:

• New products
• Product launches
• Special offers
• Promotions
• Hair and scalp-care content
• Botanical Saviour news and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Where SMS marketing is offered, instructions for opting out will be provided with the relevant messages.

You may continue to receive essential transactional communications relating to your orders even after opting out of marketing.

10. Advertising & Analytics

We may use analytics and advertising services to better understand how customers interact with Botanical Saviour and to measure the effectiveness of our marketing.

Depending on the services we use and your privacy choices, certain information about your interactions with our website may be processed by advertising or analytics providers.

Where required, we will seek appropriate consent before using certain advertising or tracking technologies.

11. How We Share Personal Information

We do not sell personal information in the ordinary meaning of selling customer information for money.

We may disclose personal information where reasonably necessary to:

• Operate our online store
• Process payments
• Fulfil and deliver orders
• Provide customer support
• Operate marketing and analytics services
• Detect fraud or security threats
• Comply with legal obligations
• Protect our legal rights
• Complete a business transaction such as a sale, merger or restructuring, where applicable

We aim to limit disclosure to information reasonably necessary for the relevant purpose.

12. International Data Processing

Some of the service providers used by Botanical Saviour may operate or store information outside Australia.

As a result, personal information may be processed in countries with privacy laws that differ from those in your location.

Where applicable, we take reasonable steps to use service providers and arrangements appropriate to our privacy obligations.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax and legal obligations

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

14. Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials you use on our website.

15. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Make a privacy complaint

These rights may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

16. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

17. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Botanical Saviour is not responsible for the privacy, security or content practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this page with the updated revision date.

We encourage you to review this Privacy Policy periodically.

19. Complaints

If you have a concern about how Botanical Saviour has handled your personal information, please contact us first so we can review and respond to your concern.

You may also have the right to contact the relevant privacy or data-protection authority in your jurisdiction.

20. Contact Us

For questions, privacy requests or concerns regarding this Privacy Policy, please contact:

Botanical Saviour
Email: botanicalsaviour@gmail.com
Business name/legal entity: Botanical Saviour
Location: New South Wales, Australia

BOTANICAL SAVIOUR
Rooted in care. Made for your crown.